Who is in the room, and how they take part
A room is not a meeting of anonymous attendees. It has roles, and each one takes part differently.
| Role | How they take part |
|---|---|
| Crew | Do the delivery work, move cards, raise blockers, size with Planning Poker. |
| Manager | Run the room, set up intake, facilitate Planning Poker, coordinate accounts and reporting. |
| Known customer | An invited account that can see and track only the cards they created. |
| Anonymous customer | Submits stories through an anonymous invitation; input stays a signal until a Manager promotes it. |
Crew and Managers do different jobs
Crew own the work on the board. Managers own the room around it, intake, facilitation, account coordination, and the reports that go back out. Keeping the two roles distinct means accountability is clear and no one is guessing who decides what.
How customers participate, known and anonymous
- Known customers are invited and can access only the cards they created. They follow their own work without seeing the whole board.
- Anonymous customers contribute through an anonymous story invitation; their stories arrive as signals that stay separate from board commitments until a Manager promotes them.
Transparency is how trust is built
Trust is not built by telling people to trust the plan. It is built by making the work, the evidence, and the decisions visible in the same place. When a customer can see that their story shaped a card, and Crew can see why a decision was made, trust is earned from what is on the record, not asked for.
Self-interpreted stories keep decisions honest
ScrumDo lets storytellers interpret their own stories, adding their own meaning through signifiers rather than having someone else decide what they meant. That self-interpretation shows the real distribution of experience, informs decisions and improvements with grounded signal, and builds trust because no one’s voice is quietly rewritten on the way to a decision.
Key terms
- Crew
- Room members who do the delivery work.
- Manager
- Runs the room, intake, Planning Poker facilitation, account coordination, and reporting.
- Known customer
- An invited customer account that can access only the cards it created.
- Anonymous customer
- Someone who submits stories through an anonymous invitation; input stays a signal until promoted.
- Self-interpreted story
- A story the teller gives their own meaning to, instead of having it assigned for them.