ScrumDo Terms of Use

Version: 2.2
Effective Date: January 1, 2019
Last Restated: July 11, 2026

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.

These Terms of Use (“Terms”) are a legally binding agreement between ScrumDo, LLC (“ScrumDo,” “we,” “us,” or “our”) and you (“you” or “User”). These Terms, together with the documents incorporated by reference, constitute the ScrumDo Terms package.

1. Scope; Acceptance; Incorporated Terms; Order of Precedence

1.1 Scope. These Terms apply to (a) visitors to ScrumDo websites; (b) individuals who create or access an Account; and (c) individuals who access or use the Services.

1.2 Acceptance. You accept these Terms by (i) accessing or using the Services; (ii) registering for an Account; or (iii) clicking “accept,” “agree,” or similar when presented with these Terms.

1.3 Incorporation by Reference. Your use of the Services is also governed by the following documents, each incorporated by reference and collectively referred to as the ScrumDo Terms package:

• User Agreement

• Subscription Terms (for paid plans)

• Privacy Policy

• Data Processing Agreement (“DPA”) and/or GDPR & International Transfers Addendum (if applicable)

• Data Subprocessors List (if applicable)

• Any Order Form, enterprise addendum, or Statement of Work (“SOW”) executed by you and ScrumDo (if applicable)

1.4 Order of Precedence. In the event of a conflict: (a) an Order Form, enterprise addendum, or SOW controls for its subject matter; (b) the DPA controls for data-processing obligations; (c) these Terms and the User Agreement control; and (d) the Privacy Policy controls for privacy disclosures and notices.

1.5 Mandatory Local Law. Nothing in these Terms limits rights you may have under mandatory local law.

2. Definitions

“Account” means a registered account used to access the Services.
“Account Owner” means the individual or entity that establishes and administers an Account.
“Add-ons” means optional features, services, capacity, security controls, or integrations enabled through checkout, account configuration, or an Order Form.
“Authorized Users” means individuals authorized by the Account Owner to access the Services under the Account.
“Board” means a work-management surface within a Room.
“Crew” means Authorized Users who collaborate on work within the permissions granted to them.
“Customer Contributor” means an individual invited or permitted to submit a story, response, or card through a configured contribution route. A Customer Contributor may be anonymous, pseudonymous, or registered depending on the route and configuration.
“Manager” means an Authorized User granted management or administrative permissions, which may include Room configuration, role assignment, billing, security, or governance settings depending on the plan and assigned permissions.
“Organization Account” means a Team, Business, or Enterprise Account established and administered by an Account Owner on behalf of an entity.
“Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with an identifiable person, including “Personal Data” as defined in the DPA where applicable.
“Content” means data, text, narratives, prompts, responses, interpretations, files, media, and other information submitted, uploaded, transmitted, or otherwise made available through the Services.
“Order Form” means an ordering document executed by ScrumDo and you (or your organization) that identifies Services, quantities, term, and fees (if any).
“Personal Plan” means the single-member paid plan described on the pricing page and at checkout.
“Room” means a configurable workspace that may contain Boards, work records, customer evidence, sensemaking surfaces, agent activity, and related settings.
“Services” means the products, features, applications, subscriptions, and services offered by ScrumDo and made available under these Terms and any applicable Order Form.
“User” or “you” means any person or entity that accesses or uses the Services.

3. Services; Availability; Changes

3.1 Services Overview. ScrumDo provides work-management, customer-evidence, sensemaking, planning, portfolio, notification, and governed agent features through the Personal, Team, Business, and Enterprise plans. Add-ons, integrations, and Professional Services may be provided under separate terms.

3.2 Delivery Surfaces; Internal Tooling. The Services may be delivered through different software applications or interfaces. Internal administrative or operational tools, names, and structures are not part of the public offering and may change over time.

3.3 Availability; Maintenance. ScrumDo may modify, suspend, or discontinue the Services (or any part thereof) at any time, including for maintenance, security, operational integrity, legal compliance, or product evolution.

3.4 No Reliance. You agree not to rely on the continued availability of any feature, integration, or functionality except as expressly set forth in an Order Form.

4. Plans; Limits; Changes

4.1 Personal Plan. The Personal Plan is for one registered member. Customer Contributors using a permitted contribution route do not become Crew or Managers and do not receive broader Account access solely by submitting Content.

4.2 Organizational Plans. Team and Business plans support organizational collaboration within the features, member counts, Rooms, Boards, customer-contribution limits, agent-action limits, and other allowances shown at checkout and in the Account. Enterprise terms, quantities, and controls are defined in the applicable Order Form.

4.3 Plan Limits and Upgrades. Usage allowances are service limits, not guarantees of uninterrupted capacity. If you exceed a limit, ScrumDo may pause the affected feature, require an upgrade or add-on, or work with you on a different configuration. Moving Content between Accounts, plans, or visibility settings may require renewed notice, consent, review, or security controls.

5. Eligibility; Intended Use

5.1 Age. You must be at least eighteen (18) years old (or the age of majority in your jurisdiction) to access or use the Services, unless a separate written project contract signed by ScrumDo and the applicable Account Owner expressly permits otherwise for a specific project.

5.2 Organizational vs Individual Use. The Personal Plan supports single-member use. Team, Business, and Enterprise plans support organizational use. Customer-contribution routes may allow people outside the Account to submit Content without becoming Authorized Users. You must comply with applicable law in all use cases.

5.3 Authority to Bind. If you accept these Terms on behalf of an entity, you represent and warrant that you have authority to bind that entity. In that case, “you” includes the entity.

5.4 Self-Serve Organizational Use. If you purchase, configure, or use a self-serve Account, Room, contribution route, Add-on, or integration on behalf of an entity, you are responsible for confirming that the use is authorized and complies with all applicable laws, notices, consent requirements, sector rules, internal policies, procurement requirements, and jurisdiction-specific obligations. Self-serve access must not be used to bypass a security, privacy, legal, procurement, ethics, public-sector, institutional-review, or data-protection review required by your organization or applicable law. Governmental organizations are treated as Enterprise users for these purposes and may be subject to additional public-sector requirements, including public records, procurement, accessibility, records retention, security authorization, data classification, statutory notices, and jurisdiction-specific rules. Government, regulated, sensitive, or multi-jurisdictional deployments require ScrumDo's Enterprise review and may require an Order Form, DPA, security addendum, or other written approval before rollout.

6. Accounts; Roles; Participation; No Guarantees

6.1 Role-Based Access. Access is role-based. Roles must be explicitly assigned; no role implies another.

6.2 Credential Integrity. Each set of credentials is personal to a single user and may not be shared or used concurrently by more than one person.

6.3 Customer Contributions Are Voluntary. Unless a separate lawful agreement expressly provides otherwise, submitting a story, response, or card through a customer-contribution route is voluntary.

6.4 No Guaranteed Participation or Outcomes. ScrumDo does not guarantee participation, response rates, completion, engagement over time, consensus, or outcomes.

6.5 Account Owner Responsibility. Account Owners are responsible for configuration, permissions, invitations, contribution routes, data visibility, retention choices, and compliance with applicable law and internal policy.

6.6 Manager and Administrative Access. The Account Owner controls who receives Manager, Business Manager, billing, security, or administrative permissions. Those permissions may expose sensitive configuration, Content, and account information. The Account Owner must assign the minimum access needed and promptly remove access when it is no longer required.

6.7 External Advisors and Contractors. An Account Owner may grant an advisor, coach, consultant, agency, or contractor scoped access where the plan permits. The Account Owner remains responsible for authorization, confidentiality, scope, duration, and removal of that access. External access does not imply billing, security, or organization-wide administrative authority.

6.8 Customer Contributors. A registered Customer Contributor may create and track only the work made visible by the applicable customer role and configuration. An anonymous or pseudonymous contribution route does not create a registered Account or grant Board access. Account Owners must not describe a route as anonymous if they can reasonably connect the submission to an individual through account, link, metadata, or other information available to them.

6.9 Personal and Sensitive Information. Account Owners are responsible for establishing a lawful basis, giving required notices, obtaining required consent, limiting collection, setting appropriate visibility, and honoring applicable rights for Personal Information they collect. Health data, government identifiers, data about minors, special-category data, regulated records, or other sensitive deployments may not be collected through self-serve use unless the Account Owner has completed the review and written agreement required by ScrumDo for that use case.

6.10 No Monitoring or Performance Scoring by Implication. Customer evidence, sensemaking, flow, and agent features do not by themselves establish employee performance, psychological safety, representativeness, causation, or legal compliance. Account Owners must not make those claims unless their wider design and evidence support them.

6.11 Intake Collectors, Public URLs, and Rate Metering. Authorized Managers may generate and copy shareable URLs for customer evidence and intake collectors. To safeguard service availability, prevent automated abuse, and maintain platform stability, all public-facing intake collector endpoints are subject to automated protective controls, including CAPTCHA verification, bot-detection heuristics, and volumetric metering thresholds (including a default limit of up to 50 submissions per day per collector, or as otherwise specified in your plan tier or Order Form). Attempting to circumvent, bypass, script around, or overload CAPTCHA challenges or rate limiters is strictly prohibited and will result in automated endpoint throttling, collector deactivation, or Account suspension. ScrumDo reserves the right to employ automated security scanning, antivirus filtering, and content inspection on all uploaded attachments, files, and submissions, and may immediately quarantine, block, or delete any file suspected of containing malware, viruses, malicious code, or prohibited content without prior notice or liability.

7. Fees; Payment; Taxes (If Applicable)

7.1 Fees. Fees (if any) are set forth in an Order Form, checkout flow, or SOW. Unless expressly stated otherwise, fees are non-refundable.

7.2 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, levies, duties, or similar governmental assessments, except where ScrumDo is required by law to collect or remit.

7.3 Changes. ScrumDo may change pricing or fee structures prospectively upon notice, subject to any fixed term in an Order Form.

7.4 No Escrow or Marketplace Brokerage. The Services do not include payment escrow, user-to-user contract administration, or marketplace brokerage between customers and third parties.

8. Acceptable Use; Restrictions

8.1 General. You agree not to misuse the Services and to comply with all applicable laws.

8.2 Prohibited Conduct. You may not (and may not attempt to, or permit any third party or public contributor to):
(a) use the Services for unlawful purposes;
(b) access, tamper with, or use non-public areas of the Services or other accounts without authorization;
(c) introduce malware, harmful code, or security exploits;
(d) reverse engineer, decompile, or derive source code except as permitted by law;
(e) perform load testing, stress testing, or benchmarking without ScrumDo’s prior written consent;
(f) use the Services to build, benchmark, or develop a competing product;
(g) attempt to re-identify contributors where anonymity or pseudonymity is expected;
(h) use the Services in a manner that undermines consent, dignity, or safety;
(i) collect, use, disclose, or route Personal Information without the authorization, notice, consent, lawful basis, and safeguards required by Section 6.9 and applicable law;
(j) scrape, harvest, or mass-export content beyond intended functionality;
(k) publish, disclose, or export Content in ways that violate participation terms, confidentiality, or applicable law;
(l) host, collect, transmit, or process sexually explicit, adult entertainment, pornographic, or obscene material;
(m) operate, promote, or facilitate deceptive schemes, unlawful multi-level marketing, predatory practices, or unethical data harvesting; or
(n) use public intake collectors or contribution routes as open distribution channels for unsolicited bulk messages (spam), phishing, malware delivery, or denial-of-service attempts.

8.3 Sole Discretion and Immediate Suspension. ScrumDo is the sole and exclusive arbiter of whether any Content, conduct, intake activity, or account usage constitutes abuse, prohibited conduct, or a violation of these Terms. ScrumDo reserves the right, in its sole and absolute discretion, to immediately and without prior notice throttle, disable specific intake URLs, remove infringing Content, or suspend or terminate the Account and access credentials of any User or organization found in violation, without liability or refund obligations for prepaid fees.

9. Decision-Support, Financial Modeling, and Governance Tools; No Advice

9.1 No Professional Advice. ScrumDo may provide reflection tools, configuration exemplars, decision-support interfaces, economic modeling, expense tracking, budget threshold triggers, and portfolio calculations intended to help Users plan and consider trade-offs. These tools are illustrative, operational, and non-prescriptive, and do not constitute legal, financial, accounting, tax, investment, medical, clinical, HR, safety, or regulatory compliance advice. Budget projections, expense allocations, and CapEx/OpEx tagging are internal operational estimates and not audited financial statements or guaranteed fiscal controls. You remain solely responsible for your decisions, financial commitments, and actions.

9.2 Cryptographic Records and Verification. Cryptographic signing, hashing, proof records, and verification tools provide internal technical data integrity, provenance tracking, and tamper-detection mechanisms. They do not constitute statutory electronic signature certificates, formal legal attestations, independent audit opinions, or regulatory compliance guarantees under any specific jurisdiction's laws. Account Owners are solely responsible for safeguarding private signing keys and credentials; ScrumDo cannot mathematically recover or alter cryptographically sealed records or restore lost customer-held private keys. Account Owners remain responsible for ensuring their own legal and regulatory compliance.

10. Publishing and Visibility Controls (If Enabled)

If sharing, reporting, or export features are enabled, their use is subject to configured access controls and the Account Owner's obligations to protect contributor dignity, privacy, confidentiality, and safety. ScrumDo may restrict, suspend, or disable a sharing feature where its use would reasonably risk harm, unlawful disclosure, re-identification, or misuse.

11. Third-Party Services; Transcription, Translation, and PII Redaction

11.1 Third-Party Providers. ScrumDo uses third-party providers (e.g., hosting, analytics, messaging, and feature processors) to operate and deliver certain features.

11.2 Automated Processing and AI Features. Some features may use third-party processing for transcription, translation, PII redaction, or other functionality you request. ScrumDo does not train a proprietary foundation model on Customer Content. Data handling depends on the feature: (a) for a local agent that runs on infrastructure you control under your own provider account and keys, ScrumDo does not call the model or transmit your Content to the model provider; (b) if you enable a Customer-configured AI feature, ScrumDo sends the Content and feature inputs selected by your configuration to the provider you configure, using your credentials and on your instruction; and (c) if ScrumDo uses AI under its own provider account for a limited operational function such as support-ticket assistance, that provider is a ScrumDo Subprocessor. Customer-configured AI features are off until you enable them. You are responsible for your provider agreement, the Content you submit, the lawfulness of your instructions, and determining the parties' roles under applicable law. AI-assisted, agent-generated, and automated outputs (including any source code, scripts, test cases, or configurations) may be inaccurate or incomplete and are not a substitute for human review. You are solely responsible for testing, verifying, and securing any software, scripts, or artifacts produced or modified by AI tools or agents prior to operational or production deployment. Additional details appear in the Privacy Policy, DPA, Subprocessors List, and feature notices.

11.3 Notifications and Connected Destinations. If you or an Account Owner enables delivery to email, SMS, WhatsApp, Slack, Microsoft Teams, push, or a webhook, ScrumDo may transmit the selected notification content, routing metadata, and delivery status to the configured destination or provider. The Account Owner is responsible for authorizing the destination, choosing what may be sent, maintaining accurate recipients and mappings, and obtaining any consent required for the selected channel. Required in-product acknowledgements remain part of the ScrumDo record even when an external channel is used to draw attention to them.

11.4 Third-Party Terms. Third-party services are governed by their own terms. ScrumDo is not responsible for third-party services, their terms, or their performance.

12. Privacy; Data Protection

Use of the Services is governed by the Privacy Policy. Organizational customers may also be governed by a DPA. Depending on context, the Account Owner may be the controller and ScrumDo may act as processor/service provider.

13. Intellectual Property; Content Licenses

13.1 ScrumDo IP. The Services and all related software and materials (excluding your Content) are owned by ScrumDo or its licensors and are protected by intellectual property laws.

13.2 Limited License. Subject to these Terms and any Order Form, ScrumDo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your permitted purposes during the applicable term.

13.3 Your Content. You retain rights in your Content as between you and ScrumDo, subject to the licenses granted below and the DPA/Privacy Policy as applicable.

13.4 License to ScrumDo. You grant ScrumDo a non-exclusive, worldwide license to host, store, process, transmit, display, and otherwise use your Content to provide, maintain, secure, and improve the Services, enforce these Terms, and comply with law, consistent with the Privacy Policy and DPA (if applicable).

13.5 De-identified Data for Service Improvement. (Restating practice in effect since January 1, 2019.) For Content that is not designated by the Account Owner as private or confidential, not subject to a Business Associate Agreement (BAA), and not otherwise restricted by an Order Form, SOW, or DPA, ScrumDo may create and use de-identified, aggregated, or obfuscated data for troubleshooting, debugging, quality assurance, security analysis, and improvement of ScrumDo's own platform features. ScrumDo will not (a) use Customer Content to train third-party AI or large-language models; (b) use BAA-covered Protected Health Information for these purposes; (c) use Content designated as private or confidential for these purposes; or (d) re-identify or attempt to re-identify de-identified data. De-identification will be performed consistent with applicable law and industry practices, and where PHI may otherwise be in scope, consistent with HIPAA Safe Harbor (45 CFR §164.514(b)) or expert-determination methods.

13.6 Feedback. If you provide feedback, you grant ScrumDo a perpetual, irrevocable, royalty-free license to use and incorporate it without restriction.

13.7 DMCA / Copyright Takedown Policy. ScrumDo respects intellectual property rights and complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe material hosted on the Services infringes your copyright, you may submit a formal notification to our Designated Copyright Agent at legal@scrumdo.com containing: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location (URL); (c) your contact information; (d) a statement of good-faith belief; and (e) a statement under penalty of perjury that the notification is accurate and you are authorized to act. ScrumDo will promptly remove or disable access to infringing material and may terminate repeat infringer accounts.

14. Confidentiality

14.1 Confidential Information. “Confidential Information” means non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood as confidential.

14.2 Obligations. The receiving party will use Confidential Information only to perform under the ScrumDo Terms package and will protect it using reasonable care.

14.3 Exclusions. Confidential Information does not include information that is publicly available without breach, independently developed, or rightfully received from a third party without duty of confidentiality.

15. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCRUMDO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SCRUMDO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WITHOUT LIMITING THE FOREGOING: (A) AI-ASSISTED FEATURES, AUTOMATED OUTPUTS, AGENTS, AND CODE OR SCRIPT GENERATION ARE PROVIDED "AS IS," MAY BE INACCURATE OR INCOMPLETE, AND ARE YOUR SOLE RESPONSIBILITY TO REVIEW, TEST, AND VALIDATE BEFORE USE; (B) SCRUMDO IS NOT RESPONSIBLE FOR THE ACTIONS, OUTPUTS, AVAILABILITY, OR COSTS OF ANY AI PROVIDERS OR AGENTS YOU RUN OR CONNECT; AND (C) SCRUMDO DISCLAIMS ANY LIABILITY ARISING FROM FINANCIAL COMMITMENTS, TAX OR ACCOUNTING CLASSIFICATIONS, BUDGET OVERRUNS, OR RELIANCE ON CRYPTOGRAPHIC PROOFS AS STATUTORY CERTIFICATIONS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SCRUMDO OR ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, USE, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCRUMDO’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO SCRUMDO FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

17. Indemnification

You agree to indemnify, defend, and hold harmless ScrumDo and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
(a) your use of the Services;
(b) your violation of these Terms;
(c) your Content; or
(d) your violation of applicable law.

18. Suspension; Termination; Exports

18.1 Suspension/Termination. ScrumDo may suspend, throttle, disable intake routes, or terminate access for cause, including breach, unlawful use, security risk, abuse of intake collectors, or violations of these Terms, as determined in ScrumDo's sole discretion pursuant to Section 8.3.

18.2 Effect. Upon termination, your right to access the Services ends and you must cease use.

18.3 Exports After Term. Where legally required or provided under an applicable Order Form or DPA, ScrumDo will make reasonable export options available for a limited period following expiration or termination, subject to security and legal constraints.

18.4 Purge & Retention Privileges Tied to Account Status. (Restating practice in effect since January 1, 2019.) Extended retention windows, controlled-purge timing, deferred deletion, and post-termination export concessions are made available to Accounts in good standing on a paid plan. Legacy free, trial, expired, suspended, or delinquent Accounts may be subject to ScrumDo's standard purge timelines without separate notice, subject to applicable law, the DPA, and any Order Form. "Good standing" means the Account is current on fees, not in material breach of the ScrumDo Terms package, and not under suspension for security or compliance reasons. Nothing in this Section 18.4 reduces the rights of any Customer under a BAA, an executed Order Form, or applicable law.

19. Notices; Electronic Communications

19.1 Consent to Electronic Notices. You consent to receive notices and communications electronically, including by email and/or in-product notice.

Operational notifications may also be delivered through channels configured by you or the Account Owner. Unless an Order Form expressly states otherwise, contractual and legal notices are delivered by email and/or in-product notice, not solely through a third-party chat, push, SMS, WhatsApp, or webhook destination.

19.2 Effective Notice. Notices are deemed received when sent, unless applicable law requires otherwise. You are responsible for keeping your email address current.

19.3 Electronic Records. You agree that electronic records satisfy any legal requirement that communications be in writing.

20. Force Majeure

Neither party will be liable for delay or failure to perform due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, governmental action, labor disputes, pandemics, power outages, internet failures, cyberattacks, or supplier failures. The affected party will use commercially reasonable efforts to mitigate and resume performance. Either party may terminate if force majeure persists for more than thirty (30) days.

21. Export Controls; Sanctions

You represent and warrant that you (and any entity you represent) are not subject to sanctions or export restrictions that would prohibit use of the Services, and you will not use, export, re-export, or transfer the Services in violation of applicable export control or sanctions laws.

22. Assignment

You may not assign these Terms or any rights or obligations without ScrumDo’s prior written consent. ScrumDo may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

23. Severability; Waiver; Entire Agreement

23.1 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

23.2 Waiver. Failure to enforce a provision is not a waiver of future enforcement.

23.3 Entire Agreement. The ScrumDo Terms package constitutes the entire agreement regarding the Services and supersedes prior agreements on the same subject matter.

24. Dispute Resolution; Arbitration; Governing Law (Georgia)

24.1 Informal Resolution. Before initiating arbitration, the parties will attempt informal resolution for forty-five (45) days after written notice. Notices to ScrumDo: Attn: Legal, ScrumDo, LLC, PO Box 680592, Lithia Springs, GA 30122 and legal@scrumdo.com.

24.2 Binding Arbitration. If not resolved, disputes will be resolved by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, conducted in Douglas County, Georgia, before a single arbitrator, except as provided in Section 24.7.

24.3 Class Action Waiver. Disputes must be brought on an individual basis only. The arbitrator may not consolidate claims or preside over representative actions.

24.4 Exceptions. Either party may seek injunctive or equitable relief in court for IP misuse or security abuses, and either party may bring eligible claims in small claims court.

24.5 Opt-Out. You may opt out of arbitration by sending written notice within thirty (30) days of first registering for the Services, including your username, name, address, phone number, email address, and a clear statement of intent to opt out.

24.6 Governing Law. These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles and excluding the CISG.

24.7 Enterprise/Public-Sector Contract Override. If you and ScrumDo have executed an Order Form, MSA, public-sector agreement, or other written contract that includes negotiated dispute resolution, venue, governing law, or forum terms, those negotiated terms control for the covered subject matter to the extent they conflict with this Section 24. Mandatory procurement or public-sector legal requirements also control where applicable.

25. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted with a new effective date. Continued use after the effective date constitutes acceptance.

26. Contact

Questions: legal@scrumdo.com